Contacts

Support and information when you’ve got questions about Trade Single Window.

If you’re looking for support, first check out our Frequently Asked Questions, or for any business-related questions check the Customs website.

If you can’t find your answer there, use the below links to get the human touch.

Contacts

Enquiries

TSW User Support

If you have a question about user registration, TSW Online or a specific declaration or entry, contact tswusersupport@customs.govt.nz

General

Out of Hours support

Customs provides support from 0800 to 1700. For support outside of these times, contact 0800 ITOC and they will raise a ticket for you with the service desk.

B2B

System and Developer Support

For any system or business-to-business related questions, contact JBMS@customs.govt.nz

Is there a Production issue?

Check the status page to see if there are any known issues with the TSW system.

How do I log an incident?

Ring up and get a number